MARS HYDRO 尺寸表

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MARS HYDRO 英国常见问题解答

支付

1. 你们接受什么付款方式？

-目前，我们的网站零售订单仅接受Paypal。我们将在未来开放其他付款方式，例如信用卡，借记卡，银行转账。

-对于线下批量订单，客户需要联系。  [email protected] 我们根据数量为线下订单提供折扣。 我们支持多种付款方式。

2. 如果我无法成功结账，该怎么办？

-请通过[email protected] 联系我们，我们随时为您提供帮助。

运输

1. 下订单后几天可以收到包裹？

-我们为英国客户提供免费送货：可在 3 个工作日内安排发货。商品有货时，通常需要 3-8 个工作日才能发货。

2. 如何追踪我的包裹？

-如果您在我们的网站上注册，您可以查看您的帐户。发货完成后，我们还会向您的电子邮箱或短信发送跟踪号确认电子邮件。

3. 如果我的包裹显示已送达但我确实收到了，我该怎么办？

-请尽快联系 [email protected] 。我们的服务团队将为您提供步骤和解决方案。

4. 你们运送到欧盟其他国家吗？

-我们从卢顿或伦敦仓库发货。目前仅支持邮寄到英国。

-我们也可以邮寄到欧洲其他国家，但您需要先联系[email protected]。我们将从 DE 仓库为您发货。别担心：)

5. 我在欧洲，需要缴税吗？

-大多数欧洲国家无需纳税。（包括德国、比利时、卢森堡、斯洛伐克、捷克、匈牙利、奥地利、荷兰、丹麦、法国、爱尔兰、意大利、波兰、斯洛文尼亚、西班牙、芬兰、拉脱维亚、立陶宛、瑞典、保加利亚、爱沙尼亚、葡萄牙、罗马尼亚、希腊、塞浦路斯、克罗地亚、马耳他）其他国家则需要缴纳税款和额外的运费。

订单/保修

1. 如何取消/更改我的订单？

-如果您尚未支付订单，您可以登录您的帐户并单击“取消”按钮直接取消订单。如果已付款，请尽快联系服务人员[email protected]。一旦您的订单发货，我们将无法为您取消/更改。 

2. 如何知道我的订单状态？

- 登录您的账户查看订单状态。订单状态有四种：“处理中”、“待处理”、“完成”、“关闭”。

3. 你们的保修期限是多久？如果我的灯有问题，我该怎么办？

-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact  [email protected], we’ll support you.

4. The product is great, but I changed my mind. How do I return an unopened package?

-We accept returns within 30 days upon arrival. Details check our return page. If you want to return an unopened package, pls contact [email protected].com for the following steps.

Others

1. Is it discreet shipping/package?

-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.

2. I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?

-The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.

3. Could I add a blurple/red/HID light side by side mars hydro led light?

-Yes, this is helpful if you want more blue/red lights.

4. I have a business plan, where can I contact you guys?

-Pls contact us at [email protected], any business cooperation is welcomed!

5. Is the light comes with UK Plug? and is the product safe?

-Yes, Discreet packaging with UK Plug.

-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.